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Nairobi, Kenya
Serving all of Kenya
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Quick answers to common questions. Can't find what you're looking for? Contact us directly!
You can track your order by logging into your account and going to "My Orders". Each order has a tracking link that shows real-time delivery status. You'll also receive SMS/email updates at every stage.
We accept returns within 48 hours of delivery for defective or incorrect items. The product must be unused and in its original packaging. Refunds are processed within 5-7 business days after we receive and verify the returned item.
We currently accept M-Pesa payments via our Till Number. Simply send payment to our Till Number and upload the receipt during checkout. We're working on adding more payment options soon.
Delivery times vary by location. Nairobi deliveries typically take 1-3 business days. Other major towns take 3-5 business days. Remote areas may take up to 7 business days. You'll receive an estimated delivery date at checkout.
Yes! We deliver to all regions in Kenya. Delivery fees vary based on your location and will be calculated automatically at checkout based on your delivery address.
Yes, we're always interested in partnering with quality manufacturers and wholesalers. Please contact us at partnerships@veekayzurideals.com or use the contact form above with "Partnership" as the subject.
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