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VeeKay ZuriDeals
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💛 Returns & Refunds

We want you to shop confidently

If something isn't right, we'll do our best to fix it quickly and fairly.

⏳ Returns Policy (48-Hour Window)

You can request a return if:

  • You contact us within 48 hours of receiving the item
  • The item is unused and in good condition
  • The item is in its original packaging (where applicable)

❌ Items That May Not Be Returned

Some items cannot be returned, especially:

🍎 Perishable goods (e.g., food items)
👕 Used items
📦 Items damaged after delivery
✨ Special/custom orders

😟 If Your Item is Damaged or Wrong

If you receive:

  • The wrong item
  • A damaged product
  • A defective product

Please contact us within 48 hours and share:

📋 Your order details
📸 A clear photo of the item
✍️ A short explanation of the issue

Contact us immediately:

📱 +254 140 160 161 📧 info@veekayzurideals.com 💬 WhatsApp

💸 Refund Process

Once your return is approved:

1

Verification

We verify the returned item

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2

Approval

We approve the refund

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3

Refund

We send your refund via M-Pesa

Refunds usually take 3–7 business days after verification.

📌 Important Notes

  • Refunds are only issued after verification
  • Delivery fees may not be refundable unless the mistake was on our side
  • We reserve the right to decline return requests that don't meet the return conditions

Questions About Returns?

We're here to help resolve any issues

📱 Call Us 📧 Email Us 💬 WhatsApp